1. Orders & Purchasing
Q: Is there a Minimum Order Quantity (MOQ) requirement? Do you accept small orders?
A: We maintain flexible purchasing policies:
• No compulsory MOQ
• Small orders enjoy standard wholesale pricing
• Bulk orders suport tiered discounts
Q: Do you support OEM customization and private labeling?
A: Full customization services:
-
Custom molds (500pcs minimum)
-
White-label solutions (100pcs minimum for branding)
-
Custom packaging (full design-to-production support)
Q: Are there extra discounts for long-term cooperation?
A: Tiered rewards:
• Orders >$500,000/year: Extra 1% rebate
2. Sample Policy
Q: Do you offer free samples?
A: Flexible solutions:
• Free samples: Full refund when order reaches $5,000
• Paid samples: Cost price only (freight collect)
• Urgent samples: Free pickup in Hong Kong
3. Products & Quality
Q: How do you guarantee 100% genuine accessories?
A: Triple verification system:
-
Suppliers: Exclusive partnerships with Apple/Samsung agent factory
-
Testing: functional testing (reports available)
-
Warranty: 1 Year quality tracking guarantee
Q: Are wireless chargers Qi-certified?
A: All wireless chargers:
• Qi-certified (certificate numbers verifiable)
• Compatible with iPhone 8-15 series/MagSafe
• Multi-speed charging: 7.5W/10W/15W
Q: Do batteries have overcharge/short-circuit protection?
A: 100% safety guaranteed:
-
Smart IC chips in all batteries
-
UN38.3 air transport certified
-
Cycle charging test reports available
4. Logistics & Delivery
Q: What are your shipping methods and timelines?
A: Global express networks:
✈ China & Hong Kong Warehouse: Ships within 48 hours (DHL/UPS 3-7 business days)
